Response codes

Card networks return response codes to approve or decline a transaction. They follow the standards set by the International Organization for Standardization (ISO) 8583, which defines a specific message format so that different systems can communicate. Every network can adapt the standard for it's own use.

Click here for more information on ISO 8583:1987.

Card issuer response codes

Reason code

Description

00

Approved.

01

Refer to card issuer.

02

Refer to card issuers special conditions.

03

Invalid merchant.

04

Pickup.

05

Do not honor.

06

General error.

07

Pickup card, special conditions.

08

Honor with identification.

09

Request in progress.

10

Partial amount approved.

11

VIP approval.

12

Invalid transaction.

13

Invalid amount (currency conversion field overflow) or amount exceeds maximum for card program.

14

Invalid account number (no such number).

15

No such issuer.

16

Approved, update track 3.

17

Customer cancellation.

18

Customer dispute.

19

Re-enter transaction.

20

Invalid response.

21

No action taken.

22

Suspected malfunction.

23

Unacceptable transaction fee.

24

File update not supported by receiver.

25

Unable to locate record on file.

26

Duplicate file update record, old record replaced.

27

File update field edit error.

28

File is temporarily unavailable.

29

File update not successful, contact acquirer.

30

Format error.

31

Bank not supported.

32

Completed partially.

33

Expired card.

34

Suspected fraud.

35

Card acceptor, contact acquirer.

36

Restricted card.

37

Card acceptor, call acquirer security.

38

Allowed PIN. Tries exceeded.

39

No credit account.

40

Requested function not supported.

41

Merchant should retain card (card reported lost).

42

No universal account.

43

Merchant should retain card (card reported stolen).

51

Insufficient funds.

52

No checking account.

53

No savings account.

54

Expired card.

55

Incorrect PIN.

56

No card record.

57

Transaction not permitted for cardholder.

58

Transaction not allowed at terminal.

59

Suspected fraud.

61

Activity amount limit exceeded.

62

Restricted card.
For example, in country exclusion table.

63

Security violation.

65

Activity count limit exceeded.

68

Response received too late.

75

Allowable number of PIN entry tries exceeded.

76

Unable to locate previous message (no match on retrieval reference).

77

Previous message located for a repeat or reversal, but data is inconsistent with original message.

78

"Blocked, first used" (transaction is from a new card and the card wasn't properly unblocked).

80

Visa transactions: credit issuer unavailable. Private label and check acceptance: invalid date.

81

PIN cryptographic error found (error found by VIC security module during PIN decryption).

82

Negative CAM, dCVV, iCVV, or CVV results.

83

Unable to verify PIN.

85

No reason to decline a request for account number verification, address verification, CVV2 verification or a credit voucher or merchandise return.

91

Issuer unavailable or switch inoperative (STIP not applicable or available for this transaction).

92

Destination can't be found for routing.

93

Transaction can't be completed, violation of law.

94

Duplicate transmission.

95

Reconcile error.

96

System malfunction, or certain field error conditions.

B1

Surcharge amount not permitted on Visa cards (US acquirers only).

N0

Force STIP.

N3

Cash service not available.

N4

Cashback request exceeds issuer limit.

N7

Decline for CVV2 failure.

P2

Invalid biller information.

P5

PIN change/unblock request declined.

P6

Unsafe PIN.

Q1

Card authentication failed.

R0

Stop payment order.

R1

Revocation of authorization order.

R3

Revocation of all authorization orders.

XA

Forward to issuer.

XD

Forward to issuer.

Z3

Unable to go online.


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