RPPS transaction reversals

When requesting a reversal of an RPPS transaction, follow this process:

1. Check whether the biller allows reversal using the reqAdndaRevm tag that you can find in the XML biller directory.
2. If the biller allows reversal, then send an email to [email protected] and [email protected] as follows:

• Subject: RPPS REVERSAL REQUEST
• Content:
  • Biller ID
  • Account with biller (first 6 digits & last 4 digits)
  • Name on account
  • Reversal amount

Note: By MC RPPS network rules, the reversal request must come in no later than 5 business days from the original payment. Also note that Mastercard has established debit caps that limit the daily amount of reversals. The amount is usually low ($2,000).