When requesting a reversal of an RPPS transaction, follow this process:
- Check whether the biller allows reversal using the reqAdndaRevm tag that you can find in the XML biller directory.
- If the biller allows reversal, then send an email to [email protected] and [email protected] as follows:
- Subject: RPPS REVERSAL REQUEST
- Biller ID
- Account with biller (first 6 digits & last 4 digits)
- Name on account
- Reversal amount
Note: By MC RPPS network rules, the reversal request must come in no later than 5 business days from the original payment. Also note that Mastercard has established debit caps that limit the daily amount of reversals. The amount is usually low ($2,000).
Updated 7 months ago