RPPS transaction reversals

When requesting a reversal of an RPPS transaction, follow this process:

  1. Check whether the biller allows reversal using the reqAdndaRevm tag that you can find in the XML biller directory.
  2. If the biller allows reversal, then send an email to [email protected] and [email protected] as follows:
  • Subject: RPPS REVERSAL REQUEST
  • Content:
    • Biller ID
    • Account with biller (first 6 digits & last 4 digits)
    • Name on account
    • Reversal amount

Note:

By MC RPPS network rules, the reversal request must come in no later than 5 business days from the original payment.

Also note that Mastercard has established debit caps that limit the daily amount of reversals. The amount is usually low ($2,000).

RPPS requests are batched daily by the CRB RPPS gateway when the system sends the batched requests to Mastercard for processing. If duplicate transactions are detected at Mastercard, the system automatically rejects the duplications.